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Blog

Month: September 2020

The Art Of The Possible – With Amazon Connect

September 30, 2020 - Innovation

As we know, Amazon Connect came to the Contact Centre market in 2017. And lets face it, AWS basically floored the opposition with their new...

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What To Look For In An Amazon Connect Supplier.

September 20, 2020 - News

Your Amazon Connect supplier plays a crucial role in ensuring your telephony transformation project is a success.   Workshop Does the Amazon Connect supplier really...

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Amazon Lex Release Note

September 10, 2020 - News

Amazon Lex Release Note. Here is the release note that contains all the updates for Amazon Lex. AWS Solutions: Serverless Bot Framework adds Amazon Lex...

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Amazon Lex, Release Note

Amazon Connect Release Note

September 10, 2020 - News

Amazon Connect Release Note. Here is the release note that contains all the updates for Amazon Connect. Amazon Connect launches new metric capabilities for measuring...

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Amazon Connect, Release Note

WFO Press Release – Route One Connect partners with SVL

September 7, 2020 - News

Route One Connect announces partnership with SVL to deploy Amazon Connect and WFO to Contact Centre’s across the UK and Ireland.Route One Connect is pleased...

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News, Press Release, SVL, WFM, WFO

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