About Us

Route One Connect are an independent company; experts in Amazon Connect and Amazon Web Services technology

We listen to our customers and provide a first class service.

We recognise the importance of individual customer needs.  That might mean reducing cost, increasing efficiency or productivity, or maintaining solutions to high standards.

We are a trusted and well respected partner that works closely with all our clients to deliver the best and most innovative solutions.

We work with businesses of all sizes

Route One Connect specialises in Amazon Connect technology for all types of business.  We work with small, medium and large enterprises, and public sector clients.  We can deliver anything from simple telephony routing configuration to a full managed service.

Our value-add services include conversational AI, voice biometric identification, CRM enablement, customer call back, sentiment and speech analytics.

We also have our own recording studio so you can ensure your messaging gives a great first impression.

Experience

The team at Route One Connect have many years combined experience of contact centre consulting.  So we know the pain points, and we can help overcome them because we’ve done so many times before.

Transparency

We are honest.  We work with our clients to create the best possible solutions for their company. Whether it’s a simple or highly complex configuration, our excellent customer service will be a constant.  No hidden cost, no broken agreements or promises.

Ambition

We are planning further growth, and we strive to improve our existing services to all our customers.  We provide the best solutions for our customers, with continued investment in our people and market leading products.

Customer service

Our experienced team support our customers and offer best value-for-money in our solutions and support.  Because we invest in training, we are able to offer and support the best-of-breed services.  We keep our customers informed and up to date at all times, through our friendly and efficient support team.

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