Amazon Connect Cloud – What is it, and why should I be interested?
It’s been one of the biggest buzzwords in IT for quite a few years now – “Amazon Connect Cloud”. But what does that actually mean?
I’d describe it simply as computing power (like your laptop, or your company server) but which someone else hosts for you, and you access using an internet connection. In practice, that computing power can present itself in a huge number of different guises.
Take Microsoft Office as an example. It used to be that we’d buy a CD (remember those?!) containing Office, and we’d install it on our computer so we could do things like writing documents. Now though, it’s increasingly common to purchase a Cloud subscription to Office. We access it via the internet, only installing a few small components on our computer.
So a Cloud Provider then, is a company who gives us some kind of computing or software service, but deals with all the requirements for things like running servers, and dealing with all the underlying infrastructure.
The market for these Cloud Providers has grown exponentially over the last few years. Three of the biggest in the market are Amazon; with their Amazon Web Services (AWS) cloud platform, Google; with Google Cloud Platform (GCP), and Microsoft; with Azure.
These providers offer an enormous suite of different services which can all be accessed via web-based portals. You don’t need to buy, install and maintain expensive servers and IT equipment of your own. This brings services to everyone, which traditionally might’ve been only accessible to the biggest global businesses.
If you’re interested in what The Cloud can do for your business, especially within the realms of Contact Centre. Contact us here at Route One Connect.