The Amazon Connect Logo was a new addition to the AWS ecosystem back in 2017.
What does the Amazon Connect logo look like?
At a glance, Amazon Connect is a Contact Centre platform that is designed to be very easy to set up. Additionally, suitable for large corporations to the smallest of businesses. Never have we seen a Contact Centre suite be so disruptive offering the following benefits:
- Omni Channel Customer Service
- Flexible and Agile
- Elastic (Automatically scale up and down)
- Consumption based pricing – no upfront costs
Secondly, the other AWS services that work hand in hand with Amazon Connect to make it the complete Contact Centre suite are as follows:
- Amazon Kinesis
- Alexa for Home and Business
- Machine Learning
In conclusion, Amazon Connect and the AWS ecosystem is an extremely powerful set of services that raise the bar for Customer Experience and Performance in the Contact Centre industry.