Amazon Connect Release Note

Amazon Connect Release Note. Here is the release note that contains all the updates for Amazon Connect. Amazon Connect logo with the green background

Amazon Connect launches new metric capabilities for measuring queue service levels

Date: 17th Mar, 2021

Amazon Connect now provides an out-of-the-box chat user interface for your website

Date: 5th Mar, 2021

Amazon Connect now supports 15 minute intervals for historical metric reporting

Date: 1st Mar, 2021

Amazon Connect Customer Profiles now supports data sources from Amazon S3

Date: 1st Mar, 2021

Real-Time Contact Lens for Amazon Connect is now available in the Europe (London), Europe (Frankfurt), and Asia Pacific (Tokyo) AWS Regions

Date: 26th Feb, 2021

Amazon Connect now provides disconnect reason for Voice Calls & Tasks

Date: 22nd Feb, 2021

Amazon Connect is now available in the AWS GovCloud (US-West) Region

Date: 3rd Feb, 2021

Amazon Connect launches new contact search page with an enhanced user experience

Date: 5th Jan, 2021

New AWS Solutions Consulting Offer – Voicemail Queues for Amazon Connect

Date: 4th Jan, 2021

Amazon Connect reduces 10 Latin America telephony rates

Date: 4th Dec, 2020

Amazon Connect adds inbound telephony for four Latin America countries

Date: 4th Dec, 2020

Amazon Connect Chat now supports Apple Business Chat (Preview)

Date: 3rd Dec, 2020

Amazon Connect Wisdom provides contact centre agents the information they need to quickly solve customer issues

Date: 1st Dec, 2020

Contact Lens for Amazon Connect launches real-time contact centre analytics to detect customer issues on live calls

Date: 1st Dec, 2020

Amazon Connect Voice ID provides real-time caller authentication for more secure calls

Date: 1st Dec, 2020

Amazon Connect Customer Profiles for a unified view of your customers to provide more personalized service

Date: 1st Dec, 2020

Amazon Connect Tasks makes it easy to prioritize, assign, track, and automate contact centre agent tasks

Date: 1st Dec, 2020

Amazon AppFlow now provides Amazon Connect Customer Profiles connectivity to several cloud applications

Date: 1st Dec, 2020

Amazon Connect Chat now supports interactive messages

Date: 24th Nov, 2020

Amazon Connect adds additional call attributes to improve fraud detection and routing

Date: 20th Nov, 2020

Amazon Connect now supports Amazon Lex chatbots for French, Spanish, Italian and Canadian French

Date: 19th Nov, 2020

Amazon Connect launches API to configure user hierarchies programmatically

Date: 18th Nov, 2020

Amazon Connect now supports Olivia, Amazon Polly’s latest conversational text-to-speech voice

Date: 12th Nov, 2020

Amazon Connect Discounts Toll-Free Phone Number Pricing for the United States

Date: 6th Nov, 2020

Amazon Connect CTI Adapter for Salesforce now supports nine new languages

Date: 6th Nov, 2020

Amazon Connect has just reduced its 44th telephony rate this year

Date: 5th Nov, 2020

Amazon Connect launches agent connection time metrics

Date: 21th Oct, 2020

Amazon Connect supports “neural” Text-to-Speech voices in the London, Frankfurt, Singapore, and Tokyo regions

Date: 19th Oct, 2020

Amazon Connect now supports one click drill downs for real-time metrics

Date: 15th Oct, 2020

Amazon Connect supports Amazon Lex bots with US Spanish

Date: 9th Oct, 2020

Amazon Connect chat now provides automation and personalization capabilities with whisper flows

Date: 8th Oct, 2020

Amazon Connect launches user access controls for contact search using Agent Hierarchy to easily protect sensitive data and maintain compliance

Date: 7th Oct, 2020

Amazon Connect supports Amazon Lex bots using the Australian English dialect

Date: 5th Oct, 2020

Amazon Connect supports Amazon Lex bots using the British English dialect

Date: 5th Oct, 2020

Amazon Connect now supports Amazon Lex in the Asia Pacific (Tokyo) Region

Date: 5th Oct, 2020

Amazon Connect decreases outbound telephony rates up to 50% in Asia Pacific

Date: 30th Sept, 2020

Amazon Connect decreases International telephony rates for customers in North America

Date: 28th Sept, 2020

Amazon Connect decreases outbound telephony rates for the second time this year in Europe

Date: 24th Sept, 2020

Amazon Connect launches APIs that list prompts within your instance

Date: 17th Sept, 2020

Amazon Connect launches contact flow management APIs

Date: 17th Sept, 2020

6 new training courses for Amazon Connect

Date: 20th August, 2020

Amazon Connect allows contact-centres to auto-resolve to the best voice

Date: 20th August, 2020

Amazon Connect adds cut, copy, and paste to the contact flow designer

Date: 17th August, 2020

Amazon Connect adds support for early media on outbound phone calls

Date: 14th August, 2020

Amazon Connect now returns agents to their previous status after finishing an outbound call

Date: 14th August, 2020

Amazon Connect CTI Adapter for Salesforce adds CTI Flows

Date: 11 August, 2020

Amazon Connect supports speaking styles with neural Text-to-Speech voices

Date: 24 July, 2020

Contact Lens for Amazon Connect is now generally available

Date: 23 July, 2020

Amazon Connect now supports integration with Salesforce Service Cloud Voice

Date: 21 July, 2020

Amazon Connect adds call recording APIs

Date: 20 July, 2020

Announcing 4 new and updated courses for APN Partners regarding Amazon Connect

Date: 16 July, 2020

Amazon Connect now supports Kevin, Polly’s latest text to speech voice

Date: 7 July, 2020

Amazon Connect allows you to continue engaging with your customer after an agent hangs-up

Date: 30 June, 2020

Amazon Connect now supports higher-quality, natural-sounding Text-to-Speech voices

Date: 19 June 2020

Notes: This change is particularly important as it means the standard of the Text To Speech is good enough to not need professional recorded prompts. Route One Connect used this feature to enhance our ID&V product.

Amazon Connect adds filtering by channel to the ‘Get queue metrics’ block

Date: 8 June, 2020

Amazon Connect now supports selection of multiple blocks within the contact flow editor

Date: 26 May, 2020

Amazon Connect Now automatically changes Agent Status to Offline on Logout

Date: 11 May, 2020

Amazon Connect now supports Amazon Lex in the Europe (Frankfurt), Europe (London), and Asia Pacific (Singapore) AWS Regions

Date: 1 May, 2020

Amazon Connect decreases telephony pricing

Date: 30 April, 2020

Amazon Connect now enables customers to interrupt Amazon Lex Chatbots

Date: 21 April, 2020

Notes: this is a massive step forward as now this means Amazon Connect is a real threat to Nuance speech recognition technologies.

Amazon Connect supports adjustable timeouts for Amazon Lex chatbots

Date: 17 April, 2020

Notes: this is a massive step forward as now this means Amazon Connect is a real threat to Nuance speech recognition technologies.

Amazon Connect adds custom terminating keypress for DTMF

Date 1 April, 2020

Introducing Voicemail for Amazon Connect

Date: 24 March, 2020

Amazon Connect Adds Phone Numbers in Twelve New Countries

Date: 16 March, 2020

Amazon Connect makes it easier to customize the caller experience by adding attributes to existing contact flow blocks

Date: 28th Feb, 2020

Amazon Connect announces per-second billing, saving customers up to 5% in telephony costs

Date: 26th Feb, 2020

New Quick Start deploys Poly-integrated Amazon Connect CCP on AWS

Date: 7 Feb, 2020

Amazon Connect Now Supports Amazon Lex in the Asia Pacific (Sydney) AWS Region

Date: 15 Jan, 2020

 

That’s the end of the Amazon Connect Release Note but watch this space as AWS are making updates all the time.

To see full list of all AWS updates please click here