Amazon Connect Pricing Calculator

Welcome to Route One Connect’s Amazon Connect Pricing Calculator.

Amazon Connect Pricing Calculator logo

We set this page up as this new wave technology is priced on usage and I’m sure you are all eager to know how much it costs.


Instructions On How To Use The Amazon Connect Pricing Calculator

Full Name, Email and Phone Number

Fill in the details as requested. These are mandatory fields.


Number of Agents

Enter the number of agents that Route One Connect would need to configure in your contact centre or place of work.


Logged in hours -per agent per month

This is the average number of hours your agents are logged in as available. For example; one agent working 7.5 hours a day, 5 days a week, is 150 hours per month – based on a 4 week month.


Productive Time %

This is the % of the logged in time an agent spends on active customer interactions. Otherwise known as utilisation.


Finally, specify in the Amazon Connect Pricing Calculator if you require an Enhanced Desktop? Yes or No

Enhanced desktop enables the following features:

  • Screen pop, detailing who the customer is and the intent behind the call.
  • Call History
  • CRM integration
  • Call Recording
  • Sentiment
  • Agent Real Time dashboard


Amazon Connect Usage Calculator

Amazon Connect Pricing Calculator – Conclusion

This Calculator is in beta and provides a simplified cost estimate. For a more detailed response please email, click contact or alternatively visit the AWS website here.


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