On the 27th of September 2021, AWS released a new feature to Amazon Connect. The feature was "Preview, high-volume outbound communications for calls, texts, and emails". Summary...
This blog is about using your hold time better to drive up (CX) Customer Experience, EX (Employee Experience) and Reduce CPC (Cost Per Contact) with...
Here is a short, sharp Conversational AI best practice guide. First in our Conversational AI Best Practice Guide - Consequences To Your Decisions When designing...
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