In this post we look at Conversational AI with Amazon Lex. What Is Conversational AI with Amazon Lex? What is Conversational AI Conversational AI or...
At Route One Connect we provide Amazon Connect Training. What is Amazon Connect? Amazon Connect is a Contact Centre cloud omnichannel solution. Very different from...
2020 has been a very disappointing year, however the AWS re:Invent did not disappoint with some brilliant new features to be added to Amazon Connect....
Payment Card Industry Data Security Standard with Amazon Connect couldn't be easier to achieve. Here we will explore what the criteria is and how it...
When reviewing the roadmap for digital transformation you need to establish a plan or strategy intended to achieve a particular goal. What is Digital Transformation?...
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