The Contact Centre Industry has an abundance of terms. Here is a post to cover the most popular Contact Centre Acronyms. AI Artificial Intelligence. ACW...
Your Amazon Connect supplier plays a crucial role in ensuring your telephony transformation project is a success. Workshop Does the Amazon Connect supplier really...
Amazon Connect Release Note. Here is the release note that contains all the updates for Amazon Connect. Amazon Connect now supports one click drill downs...
Route One Connect announces partnership with SVL to deploy Amazon Connect and WFO to Contact Centre’s across the UK and Ireland.Route One Connect is pleased...
Here is an Amazon Connect FAQ. What is Amazon Connect? Amazon Connect is an omnichannel cloud contact centre that helps companies provide superior customer service...
Route One Connect Ltd partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio 1st July 2020 – Route One Connect,...
Amazon Connect Post Call Survey Amazon Connect today announced that you can continue engaging with your customer after an agent hangs-up. This makes it easier...
This week Martin Lewis from MoneySavingExpert tweeted about what happens when he phones the bank. The response was overwhelming with 750 retweets and comments and...
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