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Blog

Category: Blog

I Feel The Need… The Need For Amazon Connect Speed

October 12, 2021 - Blog

I have been searching for a famous line from a film or song that articulates a benefit of Amazon Connect - One that will get...

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Amazon Connect, Amazon Connect Benefits

Reduce Average Handling Time With Amazon Connect

December 27, 2020 - Blog, Insight

Amazon Connect Average Handling Time or AHT is a metric that is associated with agent efficiency. It is also a key metric when calculating the...

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AHT, Amazon Connect, Average Handling Time, Customer Experience, voice of the customer

Amazon Connect Conversational AI – Amazon’s biggest play?

May 5, 2020 - Blog, News

Amazon Connect Conversational AI. Amazon and Google have invested over a billion dollars in Conversational Interfaces. Additionally, multiple technology partners are also taking these AI platforms...

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AI, Amazon Connect Polly, Conversational AI, Customer Experience, CX, Gartner, Google Dialogflow, Innovation

Amazon Web Services for your Contact Centre

April 23, 2020 - Blog, News

Amazon Web Services for your Contact Centre - Which services are worth looking at, and why?   I’ve been around contact centre and cloud technology...

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Amazon Lambda, Amazon Lex, Amazon Web Services, Comprehend, Contact Centre, Transcribe

Amazon Connect Disaster Recovery

March 30, 2020 - Blog, News

Let's take look at Amazon Connect Disaster Recovery and how can we take advantage of it? AWS and Amazon Connect is truly epic on so...

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Amazon Connect, Business Continuity, Disaster Recovery, DR

Recent Posts

  • I Feel The Need… The Need For Amazon Connect Speed
  • Amazon Connect Outbound Calls – NOW ENABLED
  • Why Customers Migrate To Amazon Connect
  • Use Your Amazon Connect Hold Time Better
  • How to Start Your Amazon Connect Journey!

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