In this post, we look at Conversational AI with Amazon Lex. What Is Conversational AI with Amazon Lex? What is Conversational AI Firstly, Conversational AI...
It's re:Invent week and the Amazon Connect innovation on show is mind-blowing. With over 147 major feature releases in 3 years, Amazon Connect is proving...
2020 has been a very disappointing year, however, the AWS re:Invent did not disappoint with some brilliant new features to be added to Amazon Connect....
Taking payments over the phone is a common occurrence in Contact Centres. Here we will explore factors that need to be considered when implementing an...
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