Reduce Average Handling Time With Amazon Connect December 27, 2020 - Blog, Insight Average Handling Time or AHT is a metric that is associated with agent efficiency. It is a key metric when calculating the cost per contact... Read more
Amazon Connect Logo November 25, 2019 - Insight The Amazon Connect Logo was a new addition to the AWS ecosystem back in 2017. What does the Amazon Connect logo look like? Amazon... Read more
