Insight Archives - Route One Connect

What Are The Benefits Of An Amazon Connect ID&V Solution

April 19, 2021 - Insight, News

ID&V Solutions have been around for as long as we can remember. So lets take a look at why you should deploy an ID&V solution...

Amazon Connect Outbound Dialler – Top Tips

April 19, 2021 - Insight, News, Training

Here is a quick 'How To Guide' on how to get the most out of your Amazon Connect Outbound Dialler. Start Off Basic...

Protect Vulnerable Customers With Amazon Connect

March 1, 2021 - Insight, News

In previous blogs we discuss the concept of profiling the customer based on what we know about them. So in this blog we explore how...

Reduce Average Handling Time With Amazon Connect

December 27, 2020 - Blog, Insight

Amazon Connect Average Handling Time or AHT is a metric that is associated with agent efficiency. It is also a key metric when calculating the...

Amazon Connect – Contact Centre Acronyms

October 5, 2020 - Insight, Support, Training

The Contact Centre industry has an abundance of acronyms. Here is a post to cover the most popular Contact Centre Acronyms. AI Artificial Intelligence. ACW...

Amazon Connect Logo

November 25, 2019 - Insight

The Amazon Connect Logo was a new addition to the AWS ecosystem back in 2017. What does the Amazon Connect logo look like? Amazon...

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Category: Insight

What Are The Benefits Of An Amazon Connect ID&V Solution

Amazon Connect Outbound Dialler – Top Tips

Protect Vulnerable Customers With Amazon Connect

Reduce Average Handling Time With Amazon Connect

Amazon Connect – Contact Centre Acronyms

Amazon Connect Logo

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