ROC 24-7 Support Centre

SUPPORT – 0808 189 3030

At Route One Connect we see customer support not simply as being available if things go wrong

Support to us means being there all the time.

Being easy to contact without issue.

All our customers can contact us 24/7 through our support email support@routeoneconnect.com or by calling 0808 189 3030

This is monitored and support will either contact us remotely in the first instance or we will come to the site.

Alternatively, choose from one of the plans below that have been created with you and your business in mind. The prices shown are ‘from…’ and each package and cost will be tailored to your business needs and requirements.

Platinum Plan

  • AVAILABLE 24 HOURS 7 DAYS A WEEK!
  • Dedicated account manager
  • Enhanced Vendor AWS Support
  • Monitor server status.
  • Maximum up-time in mission-critical situations
  • Remote support and checks that the server services and backups are running correctly
  • This plan offers a combination of the GOLD and SILVER Plans and:
  • Guaranteed 30 minute response time

Gold Plan

  • Dedicated account manager
  • Ensure maximum up-time
  • Telephone and Remote support on all equipment listed
  • Guaranteed 24 hour response time

Silver Plan

  • Helping you to achieve maximum up-time
  • Remote support and checks that the server services and backups are running correctly
  • Telephone/Remote Support
  • 6 monthly site meetings
  • Guaranteed 48 hour response time

Get in touch

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