• Amazon Connect
  • Services
    • ROC 24-7 Support Centre
    • ROC UP
    • ROC Voice Studio
    • ROC Test Team
  • CX Products
    • ID&V (Identification and Verification)
    • Voice Biometrics
    • ROC Conversational AI
    • ROC Reporting
    • ROC Intelligent Call Routing
    • ROC Sentiment Analysis
  • Contact
  • About Us
    • Amazon Connect Pricing Calculator
    • Blog

Blog

Tag: First Call Resolution

First Call Resolution With Amazon Connect

December 26, 2020 - News

First Call Resolution (FCR) or First Contact Resolution is a metric that looks to understand the percentage of calls that are resolved on the first...

Read more

Amazon Connect, Customer Experience, First Call Resolution

Recent Posts

  • What Is Amazon Connect?
  • Protected: Pro Tip – How to get transcribed text from Amazon Lex
  • What Are The Benefits Of An Amazon Connect ID&V Solution
  • Get The Most Out Of Your Amazon Connect Outbound Dialler
  • Buy Amazon Connect Services Using Bitcoin (Via Route One Connect)

Archives

  • May 2021
  • April 2021
  • March 2021
  • December 2020
  • November 2020
  • October 2020
  • September 2020
  • August 2020
  • July 2020
  • June 2020
  • May 2020
  • April 2020
  • March 2020
  • February 2020
  • January 2020
  • November 2019

Contact us

Address:
Route One Connect, 109 Currock Road, Carlisle, CA2 4BH

Phone us
+44 (0) 808 189 2300

Email us
info@routeoneconnect.com

Follow us

  • Copyright and Disclaimer

© 2021 Route One Connect | Website by Sparrow Digital

Get in touch

Contact Main
Sending

Request call back

Request Call Back
Sending
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok