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Tag: Omni Channel

Amazon Connect Best Practice – Part 2

October 12, 2020 - News

Amazon Connect Best Practice - Part 2 This blog is a follow on from our first blog post Amazon Connect Best Practice. The Aim of...

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Amazon Connect, Amazon Connect Best Practice, Conversational AI, Deflection Messages, IVR, Multi Channel, Omni Channel, Recorded Prompts, Tuning, Voice Biometrics, VUI

Amazon Connect Best Practice – Part 1

February 12, 2020 - News

Amazon Connect Best Practice - 10 Top Tips Thinking of implementing Amazon Connect? Reviewing the efficiency of your existing IVR? Here are 10 Amazon Connect...

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Amazon Connect, Amazon Connect Best Practice, Conversational AI, Deflection Messages, IVR, Multi Channel, Omni Channel, Recorded Prompts, Tuning, Voice Biometrics, VUI

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