2020 has been a very disappointing year, however the AWS re:Invent did not disappoint with some brilliant new features to be added to Amazon Connect....
Route One Connect Ltd partners with Aculab to offer voice biometrics as part of its Contact-Centre-as-a-Service (CCaaS) portfolio 1st July 2020 – Route One Connect,...
Amazon Connect Best Practice - 10 Top Tips Thinking of implementing Amazon Connect? Reviewing the efficiency of your existing IVR? Here are 10 Amazon Connect...
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