Top 18 Amazon Connect Features
1. Amazon Connect Contact Lens
2. In built telephony
3. Advanced Machine Learning Speech Recognition
4. CRM Intergration
5. Synthersised Voice
6. Amazon Connect Customer Profiles
7. Amazon Connect Wisdom
8. Pay As You Consume
9. Elastic (No Licenses)
10. True Cloud
11. No upgrades
12. AWS Marketplace Innovation
13. Omnichannel
14. Supports outbound
15. Amazon Connect Voice ID (Voice Biometrics)
16. Skills Based Routing
17. Call Recording
18. PCI DSS
19. Serverless Technology