Top 18 Amazon Connect Features

1. Amazon Connect Contact Lens

2. In built telephony

3. Advanced Machine Learning Speech Recognition

4. CRM Intergration

5. Synthersised Voice

6. Amazon Connect Customer Profiles

7. Amazon Connect Wisdom

8. Pay As You Consume

9. Elastic (No Licenses)

10. True Cloud

11. No upgrades

12. AWS Marketplace Innovation

13. Omnichannel

14. Supports outbound

15. Amazon Connect Voice ID (Voice Biometrics)

16. Skills Based Routing

17. Call Recording

18. PCI DSS

19. Serverless Technology